Privacy policy

Privacy Policy

Last updated: July 27, 2026

Welcome to Heavenly Secret ("this website", "we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Personal Information We Collect

When you use our services, we may collect the following types of personal information:



Category Details
Contact Details Name, billing address, shipping address, phone number, email address
Account Information Username, password, account preferences
Transaction Information Products viewed, added to cart, purchased, returned, and past order history
Payment Information Credit/debit card details, payment method, transaction data (processed securely by third-party payment processors)
Device Information IP address, browser type, device type, operating system
Usage Information Browsing behavior, time spent on site, click patterns
Communication Information Information you provide when contacting us (e.g., customer service inquiries)

Note: We do not collect sensitive personal information — such as religious beliefs, health data, or genetic information — as defined under GDPR or CCPA.

2. Five-Element Reading Information

If you voluntarily request a free Five-Element cultural reading, we may collect the following information:

  • Your birth date (year, month, and day)

  • Your birth time (if you choose to provide it)

  • The calendar type you use (lunar or solar)

  • Any personal context you choose to share

How We Use This Information:
We use this information only to prepare your requested cultural and entertainment reference. This reading is a symbolic interpretation inspired by traditional Chinese philosophy — not a medical diagnosis, psychological assessment, legal opinion, financial forecast, or guaranteed prediction.

Information Retention:

  • We do not store your birth information in a database for marketing or profiling purposes.

  • If you subscribe to our email marketing separately, your email address may be stored in accordance with the "Marketing Preferences" section of this policy.

  • You may request deletion of your birth information at any time by contacting us at heavenlysecret9@gmail.com.

Important Note About Your Responsibility:

  • You are not required to provide your birth date or time to use our website or purchase our products.

  • You are also not required to provide this information to receive marketing communications.

  • If you choose to participate in a free Five-Element reading, you do so voluntarily and at your own discretion.

Limitations on Use:

  • We do not use this data for automated decision-making that produces legal or similarly significant effects on you.

  • We do not sell, rent, or share this information with third parties for their own marketing purposes.

3. How We Collect Your Information



Source Description
Directly from you When you create an account, place an order, contact us, or request a Five-Element reading
Automatically Through cookies and similar tracking technologies when you browse our site
Third parties Payment confirmation data from processors like Shopify Payments, PayPal, or Airwallex

4. Use of Cookies

We use cookies to:

  • Remember your shopping cart and login status

  • Understand how you interact with our website

  • Improve your browsing experience

You can disable cookies in your browser settings, but please note that some website features may not function properly as a result.

5. How We Use Your Personal Information



Purpose Description
Provide Services Process orders, arrange shipping, and manage your account
Customer Support Respond to your questions, handle complaints, and process returns
Five-Element Readings Provide cultural and entertainment reference based on birth information you voluntarily share
Marketing Communications Send promotions, new product announcements, and updates (you can unsubscribe anytime)
Service Improvement Analyze website usage to enhance user experience
Security & Fraud Prevention Detect and prevent fraudulent activity, protect account security
Legal Compliance Fulfill legal obligations and respond to lawful requests

6. Marketing Communications

We may send you promotional emails. You can opt out at any time by clicking the "unsubscribe" link in any of our emails. Even after opting out, you will still receive non-promotional messages, such as order confirmations and shipping updates.

Note: Your birth information provided for a Five-Element reading is not automatically used for marketing purposes. You must separately subscribe to marketing communications to receive promotional messages.

7. How We Share Your Personal Information

We may share your information in the following cases:



Recipient Description
Service Providers Shipping carriers, payment processors, and technical support partners
Business Partners Only with your explicit consent
Legal Requirements To comply with laws, respond to subpoenas, or protect our legal rights
Business Transfers In connection with a merger, acquisition, sale of assets, or financing

Cross-Border Data Transfer

Your information may be stored on servers located outside your country of residence. Our website is hosted by Shopify, and data may be processed in the United States, Europe, or other regions. We ensure all cross-border transfers comply with applicable data protection laws.

8. Third-Party Links

Our website may contain links to third-party sites or services. These sites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their privacy policies before providing any personal information.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

Please note: No method of transmission over the internet is 100% secure. You share information at your own risk.

Your Responsibilities

  • Keep your account password confidential

  • Avoid logging in from unsecured networks

  • Contact us immediately if you notice any suspicious activity

10. Data Retention

We keep your personal information for the following periods:



Data Type Retention Period
Account Information For as long as your account is active, plus a reasonable period afterward
Transaction Records As required by law (typically 7 years)
Marketing Preferences Until you unsubscribe
Five-Element Reading Data Deleted upon request; not stored for marketing or profiling

11. Your Rights

Depending on where you live, you may have the following rights:



Right Description
Right to Access Request a copy of the personal information we hold about you
Right to Rectification Request corrections to inaccurate or incomplete data
Right to Erasure Request deletion of your data (subject to legal limitations)
Right to Restriction Request that we limit how we process your data
Right to Data Portability Request a transfer of your data to another provider
Right to Object Object to processing based on legitimate interests
Right to Withdraw Consent Withdraw consent you previously gave

Automated Decision-Making: We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days and may need to verify your identity before processing your request.

Right to Complain

If you have concerns about how we handle your data, you may contact us or file a complaint with your local data protection authority.

12. Special Information for International Users

For EU/UK Users

If you are in the European Economic Area or the United Kingdom, you have the right to withdraw consent at any time and to lodge a complaint with your local supervisory authority.

Legal Basis for Transfer: When we transfer your data outside the EEA, we rely on Standard Contractual Clauses or other lawful transfer mechanisms.

For California Users (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request deletion of your personal information

  • Opt out of the sale of your personal information

We do not sell your personal information.

For All Other Users

We are committed to handling your personal information transparently and responsibly, regardless of where you are located.

13. Age Requirement and Children's Privacy

You must be at least 18 years old to use this website, create an account, place an order, request a Five-Element reading, submit personal information, or otherwise use our services.

Our services are not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete it. If you believe that a person under 18 has provided personal information to us, please contact us at heavenlysecret9@gmail.com.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

ZQH International Trade Limited
(trading as Heavenly Secret)

Email: heavenlysecret9@gmail.com

Address: Room B53, 2/F, Phase 1, Kwai Shing Industrial Building, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

Quick Reference



Question Answer
What information do we collect? Name, address, email, payment info, device data, and voluntary birth data for readings
How do we use your information? Process orders, provide support, send marketing (with opt-out), and offer cultural readings
Who do we share it with? Shipping carriers, payment processors, and when required by law
What are your rights? Access, correct, delete, withdraw consent
How to contact us? heavenlysecret9@gmail.com